Dr. Vigdorchik and his team at HSS score a 10 out of 10. Everyone I met during the entire process was professional and knowledgeable. I was told what to expect every step of the way before and after my procedure. There were no surprises. The support staff handled questions about insurance, prescriptions and general inquiries concerning after care. My recovery was much quicker than I expected. The website has all the information you need about appointments, billings, test results, etc. in a user friendly format. If you need an orthopedic surgeon, I recommend Dr. Vigdorchik at HSS.